Title: How can I reset my BrightStor ARCserve 'caroot' password?
If you have forgotten or lost your "caroot" password, you can reset this. See the instructions below:
1. Open a command prompt on the server where you want to change/reset the caroot password.
2. In the command prompt browse to the drive where you have Brightstor ARCserve installed (e.g. C:\Program Files\CA\...)
3. Once in the ARCserve folder type in the following: cstop
This will stop all the ARCserve services that are running.
4. When all services are stopped, open the Windows Explorer and browse to the folder:x:\Program Files\CA\BrightStor ARCserve Backup\Data\Discovery Here you will find a folder that has the name of your server.
5. Rename this folder.
6. Back in the command prompt type in the following: cstart
7. This will start the ARCserve services that were stopped in item 4.
8. Still in the command prompt type in the following: Authsetup/p "password" where "password" is what you want the new password to be.
9. Close the command prompt and open Brightstor ARCserve Manager with the new password.
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